What do I wear?

Wear comfortable clothes or a  bathing suit and remember to bring your sunscreen! 

You may also want to bring a hat, light jacket, sunglasses and a towel.  Please leave your valuables at home, URBAN OCEAN is not responsible for lost or stolen items.


Will I fall in?

We use wide, stable boards that make SUP easy for first timers, but there is always a chance.  Stand up paddling is a water activity and you will get wet.


What is the age limit?

As long as you are in good health there is no reason why you can't paddle.  The minimum age is 7 and children under 18 require parental consent. Our boards can handle up to 350 lbs.  


Can I sign up for a class the day of?

In order for us to maintain a safe instructor-to-student ratio, we close registration online 24 hours before a class. Give us a call at 613-808-6655 and we may be able to fit you in depending on the class.  

Do I have to wear a PFD?

Yes, if you are under 18 years old.  If you are over the age of 18 and a proficient swimmer you don't have to wear it but it does have to come with you. All participants are leashed.


Can I attend a yoga, fitness, or a social class my first time paddling?

No, SUP 101 or previous SUP experience is required to ensure proper technique and to avoid injury.


I have my own board can I still join in?

Yes, we have special pricing for BYOB (bring your own board )participants.  You are required to follow our safety and equipment standards (leash & PFD) when on the water with us.  Please note that for Floating yoga you are required to bring your own anchor.


What about weather and water conditions? 

We paddle rain or shine but will reschedule if it's thunder and lighting.  URBAN OCEAN reserves the right to reschedule if water and/or weather conditions are deemed too dangerous.  

Please note that the weather in Ottawa can be very different from that in the valley so if you are unsure if we are going out please call.


What is your cancellation policy? 

No refunds.

2 week cancellation notice for is required prior to 4- 8 week programs for credit.

No credit will be given after the start of a program.

72 hours in advance is required for a single class credit, does not include classes in a program. 

If we are required to cancel a class due to weather/water conditions, we will notify you and a make-up class will be scheduled.

What is your sales policy? 


From time to time we offer discounts.  Discounts can not be used on already sale priced items.  Discount codes have an expiry . Buy one get one at a discount is valid for programs and classes equal or less than the one paid for in full. 

I'm in a weekly session and have to miss a class, can I go to another class? 

No, sessions are at the time and location indicated.  We understand that life happens, if you are unable to finish a session, send us an email with a copy of a doctors note and we will credit you the remaining classes. If a refund is required, there will be a $25 administration fee.

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