FAQs

What do I wear?

Wear comfortable clothes or a bathing suit and remember to bring your sunscreen! 

You may also want to bring a hat, light jacket, sunglasses, and a towel.  Please leave your valuables at home, URBAN OCEAN's Paddle Ottawa is not responsible for lost or stolen items.

 

Will I fall in?

We use wide, stable boards that make SUP easy for first-timers, but there is always a chance as the Ottawa River can be windy and wavy. 

Paddling is a water activity and you will get wet even just sitting down in a Kayak or on a board. 

 

What is the age limit?

As long as you are in good health there is no reason why you can't paddle.  The minimum age is 9 and children under 18 require parental consent. Our boards can handle up to 350 lbs.   

 

Can I sign up for a Paddle class or tour the day of?

In order for us to maintain a safe instructor-to-student ratio, we close registration online 48 hours before. 

Please see our covid-19 rules for current registration requirements for Ottawa. 

Do I have to wear a PFD?

Yes.  The Ottawa River is a big, deep river with lots of current and boat traffic. 

Downtown Ottawa has a dept of 50+ feet off the dock. 

Ottawa West is a rocky beach entry and water shoes are recommended. 

 

Can I attend a floating yoga, fitness, or a social class my first time paddling?

101 or previous paddling experience is required to ensure proper technique and to avoid injury.

 

I have my own SUP or kayak can I still join in?

Yes, we have special pricing for BYOB (bring your own board )participants.  You are required to follow our safety and equipment standards when on the water with us.   

*Covid Update:  NO BYOB at our Downtown Ottawa location in 2021 

What about weather and water conditions? 

We paddle rain or shine but will reschedule if it's thunder and lighting.  

URBAN OCEAN's Paddle Ottawa reserves the right to reschedule if water and/or weather conditions are deemed too dangerous.  

Please note that the weather in Ottawa can be very different from that in the Ottawa valley, it is best to show up at your scheduled time.  

 

What is your cancellation policy? 

No refunds.

72 hours in advance is required for a class/tour credit.

If we are required to cancel a class due to Ottawa's weather/water conditions, we will notify you and a make-up class will be scheduled.

What is your sales policy? 

From time to time we offer discounts.  Discounts can not be used on already sale-priced items. 

Discount codes have an expiry date and may be terminated by URBAN OCEAN's Paddle Ottawa at anytime.

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